Frequently Asked Questions
- 01
SmartTrack is for college students with diagnosed learning disabilities—like ADHD, Dyslexia, or Auditory Processing Disorder—who are capable of doing the work but struggle with the demands of college.
Most succeeded in high school with a 504 Plan or IEP. But once they get to college, the structure disappears, expectations increase, and no one connects the dots.
These students may:
Miss deadlines or freeze on large assignments
Struggle to manage time, organize tasks, or self-advocate
Misuse or ignore assistive technologies they were never trained to use
Get lost navigating professors, policies, and accommodations
SmartTrack is for students who don’t need daily intervention—but do need someone in their corner who understands how they learn, how college works, and how to keep them moving forward.
- 02
Support with SmartTrack is personal, strategic, and consistent.
We meet with your student one-on-one, usually twice a month, to focus on the most urgent academic needs: breaking down assignments, managing time, using assistive tech effectively, and communicating with professors.
Between meetings, we stay behind the scenes—tracking deadlines, monitoring red flags, and stepping in early when things start to slip.
Every month, you receive a clear update: what your student is working on, what challenges came up, and what we’re doing to help.
SmartTrack doesn’t replace professors, advisors, or tutors—we connect the dots between them. We understand how learning differences impact real college assignments, and we advocate when needed to make sure your student doesn’t fall through the cracks.
- 03
College advisors are well-meaning—but limited.
They don’t coordinate with professors.
They don’t talk to the disability office.
They don’t help students use assistive tech or AI tools the right way.
They don’t stay in touch when things get hard.
They don’t keep you, the parent, in the loop.
Most advisors work in silos. Their job is to get your student registered for the next set of classes—not to make sure those classes fit how your student learns or where they’re headed.
They’re not trained to support students with ADHD, Dyslexia, or other learning differences. They don’t evaluate degree paths through the lens of career fit, cognitive load, or executive function. And they’re rarely the person a student turns to when they’re falling behind or overwhelmed.
That’s where SmartTrack comes in.
We look at the whole picture—how your student learns, what they’re capable of, where they’re struggling, and how to bridge the gap between campus systems, professors, and expectations.
We don’t replace advisors. We do what they can’t.
- 04
SmartTrack specializes in supporting students with cognitive learning disabilities—students who are fully capable of doing college-level work but struggle with how to manage it.
We work with students diagnosed with:
ADHD (Inattentive, Hyperactive, or Combined)
Dyslexia and other reading disorders
Dysgraphia
Auditory Processing Disorder
Slow processing speed
Working memory challenges
Other language-based learning differences
We don’t support students who require life skills coaching, daily care, or full-time therapeutic intervention. Our students don’t need someone to do it for them—they need someone who understands how they learn and can walk alongside them as they build structure, habits, and self-advocacy.
- 05
Every student starts with a strategic overview—we map out their full course schedule, professor lineup, accommodation needs, and campus systems for the semester. That gives us the big picture.
But the heart of SmartTrack is the one-on-one time with your student.
We meet twice a month (sometimes more) and start with a real conversation:
“What’s been hardest this week?”
“What’s falling through the cracks?”
“What’s actually going well—and why?”
From there, we go wherever your student needs us:
Breaking down big assignments
Planning for midterms
Drafting emails to professors
Resolving issues with accommodations or registration
Navigating tools like text-to-speech software, AI tools, or study apps
Troubleshooting confusing policies or mixed messages from departments
Every session ends with a clear summary:
✅ What’s working
⚠️ What challenges need focus
📝 What needs to be on their radar for the next two weeks
And if something comes up in between meetings?
They can reach out anytime. Their coach is just an email or text away. Support doesn’t end when the Zoom call does.
You’ll also get a monthly parent update so you know exactly how things are going—and where we’re stepping in.
- 06
Here are three real student reports (names changed for privacy):
📄 Michael (ADHD-Inattentive): Learning to break big projects into manageable steps
📄 Grace (Dyslexia): Excelling in a writing-intensive course with tech
📄 Naomi (Slow Processing): Recovering from academic probation, now thriving
- 07
Resistance is common—and it doesn’t worry us.
Many of our students arrive guarded, skeptical, or burned out. They’ve been passed between academic advisors, teaching assistants, disability coordinators, and office staff—each focused on one narrow piece of the puzzle. They’re tired of explaining themselves. Tired of feeling behind. Tired of being misunderstood.
But that changes quickly.
By the second one-on-one, most students realize they’re not talking to another box-checker—they’re talking to someone who gets it. We’re seasoned educators and administrators. We understand learning disabilities, but we also understand the system: how professors grade, how policies work, how departments communicate (or don’t).
And most importantly—we understand them.
SmartTrack meetings feel different. We focus on what actually matters that week. We help students make sense of the chaos, prioritize the right tasks, and stop spinning their wheels on things they can’t control. They start to see how everything fits—academics, accommodations, tech tools, policies—and they begin to feel in control again.
Resistance fades once students realize they have someone in their corner who knows how the system works—and knows how they work.
And that’s when the momentum starts.
- 08
Yes. SmartTrack travels with your student—wherever they go to school.
We work with students at any U.S. college or university, whether they attend in person or online. Big or small, public or private—every school may look different on the surface, but behind the scenes they all follow the same structure:
Advising. Disability services. Financial aid. Faculty. Policies. Red tape.
We know how the system works, and we help your student move through it with clarity and confidence.
We don’t give vague suggestions like “talk to someone” or “check the website.”
We give real, detailed steps.
We might say:
“You’ll need to follow up with Professor Reynolds. Her office is in Bradshaw Hall, Room 243. Go after class on Tuesday—here’s what to say and how to explain the situation.”
SmartTrack is remote, but nothing about our support is distant.
- 09
SmartTrack is $279 per month. That's it—no onboarding fee, no long-term contract, no pressure. You can pause or cancel anytime.
If your student starts mid-month, we simply pro-rate the first payment based on the day they enroll. After that, the standard monthly billing starts on the 1st of each month.
- 10
That depends on the student.
Some students just need a semester or two—especially after a tough start or a warning from the college. Others stay with us longer as they gain confidence, get organized, and learn to manage college independently.
We've had families who thought they'd only need a few months... but once they saw progress, they said:
"I didn't want to pull the plug too soon—this was finally working."
SmartTrack isn't forever. But for many families, it becomes a steady, trusted part of the college journey. We step in when things are shaky—and step back when they're solid.
- 11
We’re a small team of educators who’ve spent our careers inside colleges and universities—as professors, advisors, and disability specialists. Every SmartTrack coach holds a doctoral degree and has, on average, 20+ years of experience working with students who learn differently.
We’ve seen the gaps. We’ve seen students fall through them. That’s why we’re here.
When your student works with SmartTrack, they’re matched with one coach—someone who gets to know them, sticks with them, and shows up every time. No handoffs. No rotating staff. Just steady, personal support from someone who understands both how they learn and how the system works.
- 12
We’ve asked ourselves the same thing for years.
College students with learning differences are expected to navigate complex systems on their own—with no roadmap and no one connecting the dots. And while colleges offer pieces of support, no one is responsible for the full picture.
That’s where SmartTrack comes in.
This kind of help hasn’t existed before because it’s hard to build, hard to scale, and requires deep expertise in both learning differences and higher education. Most services focus on getting students into college. We focus on what happens after.
If SmartTrack is new to you, that’s understandable.
Most of our families find us through word of mouth
